How can I dispute not as described item when that option is not available?

[ShampooDrew]

I have an item that doesn't match its description, but I cannot find any way to dispute it as there's no options other than unauthorized activity or billing issues.

In case it matters, I had to open a dispute with this seller already for not providing any confirmation of shipment or tracking info for over a month, but I closed that dispute since they provided tracking info on the last day before it went to PayPal dispute center. The problem is, they also sent the wrong item and I can't seem to open a dispute for that. Please help!

[kernowlass · Accepted solution]

@ShampooDrew 

You can only open x1 dispute per transaction, so you never close it until you have item or refund.

Then you would have had the option to 'change' the dispute from non receipt to not as described before the dispute closed.

Your best bet now is to contact customer services and see if they will allow you to open a second dispute.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[ShampooDrew]

@kernowlass 

Thanks for the tips. Calling in, they said it was impossible for them to reopen the case. Then I talked to the supervisor, and they said there was no way they could do it and kept saying that since I paid with a credit card I should open a case with my credit company. 

I also left a message through the chat option, and whoever received that one was happy to re-open the case. 

The only reason I had decided to trust the purchase was because paypal was an option, which gave me confidence in resolving issues if they arose. Quite frankly, these inconsistencies with this paypal experience has me pretty frustrated with their customer service. 

Regardless, it looks like it'll be taken care of properly, so many thanks for the suggestions kernowlass!