How to submit new information on an active complaint that is being reviewed?

[Linda4506]

I have a case being reviewed but new information has been sent to me by the vendor that will have a bearing on the outcome.  How can I send this information to Paypal?

[sharpiemarker]

@Linda4506 

Try this: 

https://www.paypal.com/il/uploaddoc

or contact customer service to enable the upload function on the dispute:

1. Log on.
2. Click HELP at the top menu.
3. Scroll down and click CONTACT US.
4. Scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/PayPal/

Facebook (Worldwide): https://www.facebook.com/paypal

Twitter (US): @AskPayPal