IrisRuby

[Granish]

Does anyone have experience of dealing with this company? IrisRuby.com??   I've been sent some very substandard stuff not at all like the photos of clothes online- and I'm trying to send it back and get a refund.  So far I've had no luck trying to get them to even give me a return address,  has anyone else managed to get any response from them?   - all they do is send me an email asking for all the order details and the date it was delivered etc, I email all the info back and they send me the same "send us the details" email again. This has been going on for a week so far...

[kernowlass · Accepted solution]

@Granish 

From a quick look it appears to be........

Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Howsitallwork]

I placed an order with Irisruby.  AVOID THEM THEY ARE CON ARTISTS THEY TAKE PICS FROM PINTEREST THEY DO NOT SEND ITEMS OF VALUE IF YOU ORDER JEWELERY ITS CRAP> THEY AKS YOU TO KEEP WAITING FOR ITEMS AND DO NOT PAY REFUNDS OR REIMBURSE>  PAYPAL DO NOT LOOK AT CONSERNS PROPERLY VIA RESOLUTION AND BECAUSE OF THIS THEY COLLUDE WITH BAD PRACTICE>  AVOID IRSIRUBY LIKE THE PLAGUE BUY FROM A REPUTABLE COMPANY>

[Hallb]

Yes, do not order from them. I order a lot of items for Christmas and received only three. I’ve returned 2 items and the rest have never been shipped or received. I made a dispute with PayPal and they have closed it. So I’m out a lot of money, no product  or refund and no venue to fight now that my dispute was closed. Emailed and emailed the customer service - no answer.