Order did not go through

[Karamjit65]

I ordered an item for which paypal charged me. I was informed by the seller the order did not go through and no payment was deducted. Paypal is charging me for an order that does not exist. Please advise.

[kernowlass]

@Karamjit65 

If its completed in your paypal account then open a dispute for non receipt of item.

If its pending or unclaimed then it will time out 30 days post payment and the funds returned to you.

[Karamjit65]

Thank you for your reply. I had opened a case saying unauthorised payment but paypal said it is not unauthorised and closed the case and they will not refund the amount.

[kernowlass]

@Karamjit65 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.

You still haven't said whether its completed or pending. But if completed as i said you should have opened the correct dispute.

[Karamjit65]

Hi yes i realised i opened the wrong dispute. The payment is completed and paypal has closed my case. How can i open a new dispute as seller confirmed my order did not go through?