Scam NBA EU store transaction

[Janeee99]

Hi This morning I saw an unregconized transaction from NBA EU store for $689 and contacted Paypal for a refund. I have no idea how that store can access my paypal and made the payment on my behalf. I have never encountered this and do not know how to prevend. I googled the company and saw shocking reviews from people saying it a scam website. I want help with cancelling this and protect my account. I called Paypal and they said they will review it but I need something in writing and they cannot give me that. Help please! Thanks Jane

[kernowlass · Accepted solution]

@Janeee99 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

[Janeee99]

Hi thank you. Paypal has refunded to me and agreed it was an unauthorized transaction.