Hi, I have just sold an item on depop and paypal (which you need to sell things on depop) is asking for me to ‘provide purchase receipt from supplier’. It also states that the document cannot be more than 6 months old. But the item i’m selling is a hoodie that I got as a present over 6 months ago, so I can’t provide this. How do I get around this, as the payment is still pending and I don’t think it will go through until I provide this information.
You need to contact customer services to resolve any account specific issues. Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
