Someone use my paypal account

Gmauromatis
Contributor
Contributor
Hello someone make 3 purchase from my paypal account what should i do?
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1 ACCEPTED SOLUTION

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Gmauromatis


if you were hacked......

Click on the transactions in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?

I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

 

Also contact customer services...
Click help / contact bottom left of Paypal pages for options available for your country.


Advice is voluntary.
Kudos / Solution appreciated.

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2 REPLIES 2
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Gmauromatis


if you were hacked......

Click on the transactions in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?

I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.

 

Also contact customer services...
Click help / contact bottom left of Paypal pages for options available for your country.


Advice is voluntary.
Kudos / Solution appreciated.
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Gmauromatis
Contributor
Contributor
Yes it's solved thank you so much for yours quick response..
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