Un-supported credit card charge

Poed01
New Community Member

Had a charge ($14.56) show up on my Credit Card statement that is not on my PayPal Activity statement. Yes it IS from PayPal as the phone # on the charge in question matches two other legitimate charges. Who do I contact and how do I do so. Everything on here seems to go in circles. About to do away with PayPal and will if I don't get some satisfaction on this. Not much, I know, but shows 'other' things.

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Poed01

 




If you bought something online with a debit or credit card and did NOT log into your paypal account then of course it won't show on your paypal account as you bought as a 'guest buyer'.

However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......
1. Phone Paypal customer services and see if they will open one for you OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.