Unauthorised payment

[Harriette1]

I have had money taken from my PayPal that I did not authorise from a company ,I can’t get hold of PayPal to resolve this , I have sent them a message and they are saying that’s it’s not a case they have just left it what do I do

[kernowlass]

@Harriette1 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.