Paypal lost my trust today.
I purchased an expensive item from a legitimate looking website. I paid using PayPal because it provided purchase protection in the event that a seller is a scam.
Well, I got scammed. My order finally arrived months late and the item in the box was not anywhere near the marketing promise. In fact, I subsequently learned that the marketing video and specifications were from another website and the seller had simply copied their content.
Reaching out to PayPal for the protection was great until I was told I had to ship the item back to the seller, in China. That cost $140. I didn't create this issue, I didn't post a description and video of a product that is clearly not what was delivered to me. Why should I carry the financial burden of returning the goods? Why is PayPal protecting scam sellers from China?
I am concerned that PayPal is not the trustworthy organization I believed them to be.
