how do i reopen a closed case

[edmunds1950]

I have been told to go to closed case and click on appeal,but no appeal is on the page tired of being sent round in circles I just want my money back 

[kernowlass · Accepted solution]

@edmunds1950

You can only appeal if you have 'new' information to add, and you can only appeal within 10 days of the dispute / claim being closed.

Info in link below.

https://www.paypal.com/gb/selfhelp/article/can-i-appeal-paypal%E2%80%99s-decision-on-my-claim-faq205...

[MichelleSheree]

No help - just pushes you back into the loop getting no where - sorry

[RJSGUITARS111]

YOU CANT AS THEY HAVE REMOVED THIS, TO STOP YOU GETTING YOUR REFUND BACK, SHOWER OF **bleep**

[Buggy105]

I think this is crazy, I was waiting for the supplier to respond, they didnt, it ran over a date and now nothing can be done. I've had multiple problems over the past 2 years now Paypal, the service is gone to **bleep**, 

[Useless2]

PayPal’s customer service is useless and has no interest in helping their customers who pay their paychecks by using their service to make purchases from what turned out to be a fraudulent merchant! I filed a claim for a refund against a merchant who never had the item in stock. The merchant, Impala Bob’s, refuses continued requests to process a refund. PayPal sent me an email that went to my spam/junk folder and by the time I saw it it had expired. They said I had to “escalate“ the claim whatever that means. The merchant never responded to PayPal. I called and was told the system automatically closed the claim and they could not re-open it. It’s more like they won’t re-open it. I was told by one person I could file an appeal and was transferred around then finally told once the system closes the claim it’s closed, too bad! Very unlikely I will ever longer be using PayPal for purchases through merchants. 

[kernowlass]

@Useless2 

The 'dispute' part is for you to negotiate with the seller, if you can't reach a resolution then you need to escalate the dispute to a 'claim' for Paypal to get involved. You have 'up to' 20 days to escalate but can do so at anytime. If you fail to do so then it will automatically close. 

[discompanytrash]

all in favor of filing a class action lawsuit against paypal . we should bot be punsihed due to "system limitaions" they need to fix there system how dumb of paypal. down with corporations!

[Schulman]

Did you get my reply?

[fiarguy]

thats BS. reopening a case is a loop of garbage. what other info can u provide other that your payment? the seller cant even provide a pic of the product sitting at my door. if the seller simply replies, "weve sent the product," paypal takes that as gold and side with them.