Would like to extend time I have to escelate to a "claim"

[Mercury45]

All...  I recently opened a dispute with paypal for non delivery of an item.  After a lot of back and forth with the seller they sent a new item but the package was distroyed and they did not pay for the full weight of the shipping so the post office wanted to charge me extra money to accept the item,  I said no way and so they got the item back (this is all while the dispute is open)

Now I have until tomorrow to eseclate this to a claim except I would like to wait longer because I talked to the seller and they are supposedly sending the item back out with the proper weight and better packaging.

I emailed the seller a few times and asked for a tracking number (at least I will feel better that something shipped)  but I have not recieved any number yet.

I already emailed paypal to try and get them to extend the time I have to escelate to a "claim" but I have not gotten a response and the last day is tomorrow.

My question is can paypal extend the time?  20 days just is not enough to send a package across the country, then back then back again and its upsetting because the seller and I can get this solved I think but I do not want to loose the paypal "leverage" by having the ability to file a claim.

Can anybody help?

Ken

[Mercury45]

Please -  anything - any information would really be helpful,  I am running out of time to make a claim, I simply want to extend that time, paypal has not responded to me yet

Ken

[surplusdealdude]

You cannot extend the time - escalate now.

[surplusdealdude]

BTW, 20 days is plenty of time to send an item across the country twice.

Priority shipping can get it ther in 3 days, parcel in 7.

I think the seller's trying to stall you.

[Mercury45]

Thank you for the information....  I will escelate now and hopefully they will send me a tracking number...  The first time they sent the item parcel post and it took for ever,  I appreciate the response.  I have not heard from the seller in my last atttempts to keep this from going to a "claim" but i have not heard anything.  I will escelate now,  thanks again.

Ken

[surplusdealdude]

Yah, it's not enough for them to send you a tracking number - they have to show that the item was delivered.

Don't close the claim until you wither have the goods and they're satisfactory, or you have the money back, no matter what the seller says.

[Mercury45]

I cannot beleive this...  Paypal just closed the claim on the sellers behalf and I do not have the item,  I am going to call paypal again... they are so **bleep**ed up.

un real

Ken

[Mercury45]

Ok so I talked to paypal,  they said the system closed it because the tracking number of the item showed it came to my town.

I called paypal and said no, the item was refused. They said, there is no proof of that since the post office shows the item is in ringwood.

So I had to call the post office and ask them to update their website,  they could not do that right away it will take 2 days to get some sort of response from them.

So the way it sits now is the post office needs to update their website to agree with what the package actually did.

Then Paypal will work with me on getting the seller to provide new tracking number.

I wish the seller would have done a better job from the get - go and I sure wish USPS would do a better job in general.  If everybody just did their job I would not have had to make this claim.  And everybody wonders why Americans get things from foreign countries -  I never had a problem other then how long the item lasts.

Kenny

[surplusdealdude]

I doubt this was accidental - I think the seller did this on purpose.  No way to prove it, of course, but very suspicious timing.

[Mercury45]

Point taken,  but what was the seller thinking,  they can just get away with this...?  I guess he figures most buyers would just go along with the BS?

I can't stand companies lately  its no wonder our economy is crap,  no body wants to run a good business any more.

Kenny