I opened a dispute after the seller had sent me items, when I received the items they were not what he said they were! They were damaged, he was not willing for me to get my money back and send them back at my own cost, so I opened this dispute, he basically lied in his post to paypal and they automatically sided with him, they never asked for more info from me and just closed the case! My question is how do I get this resolved, when the seller is just willing to lie to cover himself. I can even send pics of the damaged products I got, but it also said in the email that:
Our investigation into your claim is complete. As stated in our User
Agreement, the claims process only applies to the shipment of goods. It
does not apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund.
SO does this not pertain to fraud when he sent me damaged products??
