ebay return sent to PO Box address but not delivered/collected

labrajaws
Contributor
Contributor

I bought an item on ebay a few weeks ago and when I was sent a completely different item I made a PayPal claim after the seller accused me of stealing the contents of the package and substituting what I actually received (which I think was a radiator valve).

 

Paypal advised me to return the item and the address given was to a PO Box in Tamworth, postcode  9JJ. I know the seller is in Bristol (from the PayPal transaction details) so I did think this strange but did as instructed by PayPal. The postcode is showing as defunct on a Google search so I don't know if it is a made up address or not.

 

I sent the item back at a Post office by Royal Mail 2nd Class Signed For. This was 6 days ago. The tracking just says:

 

"Tracking no. ..............

Item ............ was posted at 25 High Road NG9 2JQ on 26/01/18 and is being progressed through our network for delivery.

Updated on: Friday 26 January"

 

My question is - what if the PO Box does not exist, or if it does but the owner of the PO Box does not collect the item - will I still get a refund from PayPal?

 

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