Already Linked Bank Account disappeared, unable to relink.

[aenugent]

I had the same bank account linked for Many years, on the 1st of August (Australia) the Account Linked disappeared and so a payment didn't go through. There was message that said bank authorisation needed.  When trying to relink the bank account details, I get an Error message that says "We can't process your request right now. Please try again later." I've tried every day since 1st of August 24. using the App and Desktop to log in and try but same message keeps coming up. Went to my bank and its not their end.

Can someone please help, I work 12hr night shifts and an unable to call during their supported hours, and there doesn't seem to be a support email contact, only phone call.

I have a 4 Part Payment thing coming up and I don't want to default on it. Any help you have I would be Grateful for. 🙂

[kernowlass]

@aenugent 

Did you have a failed bank transfer OR negative balance at any time just before the bank link disappeared?

[aenugent]

Hey thanks for replying,

Nope to the negative balance. 

I have set up to my savings account so its always have more then enough money for my online transactions. 

I got a notification on the 1st august that I recalled it saying that the payment failed and when I went to look for it, it said to add bank account, which I thought was odd. and when I go in to try and add bank account it doesn't matter if I say savings or transactions that same message comes up '"We can't process your request right now. Please try again later." 

Even tried the link that say Add/Send Money to remedy the missing funds, but even that doesnt work and gives the same error

I only have one bank account. never been a problem before. its always selected to use balance in Paypal if any and if not to go to bank account.

Its very odd.