How do I contact customer support and not AI

DianneHobbo
New Community Member

I changed phone numbers and did not update on previous PayPal account, so I cannot log in and FAQ do not help. UK setting, but since emigrated. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@DianneHobbo 

 

Paypal is country specific so if you move countries you have to close your old Paypal account and open a new Paypal account registered in the country where you now live. You would then need to add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.


Advice is voluntary.
Kudos / Solution appreciated.
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