How do I close a dispute?

[DartExplosion10]

People are always telling me to click on "close this dispute" or something but I dont see the button... was it changed? I know I'm not blind, I searched the page for it and couldn't find it. Someone help?

[kernowlass]

@DartExplosion10

https://www.paypal.com/selfhelp/article/FAQ1190/1

[DartExplosion10]

@kernowlass

article not available.

[kernowlass]

@DartExplosion10

How do I close a dispute or a claim?

If you close a dispute or a claim it’s important to be aware that the claim can’t be reopened. Closing a dispute tells us that the dispute or claim has been resolved to your satisfaction.

To close a dispute or claim:

These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

1. Log in to your PayPal account.
2. Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3. Select Open cases in the drop down menu and find the claim you wish to close.
4. Click the Case ID link (e.g. PP-111-222-333) under the Case column.
   • If the case is in the Dispute phase click Close Dispute
   • If your case is in the Claim phase click Cancel this claim.
5. Enter any comments in the comment box and continue to close your dispute or claim.

Learn more about Disputes and Claims for Buyers.

[DartExplosion10]

@kernowlass

i dont see either of those buttons.

i dont see close dispute or cancel claim to be specific

[DartExplosion10]

@kernowlass

is "mark this problem as resolved" the same thing?

[fictioning]

I have the same problem - all I can see is "mark this problem as resolved" - but all the help articles (and even the automated voice instructions when you call paypal on the phone) say to click on "cancel" or "close" the dispute.  I have looked everywhere but I can't see these buttons - did you figure it out ? 

[DartExplosion10 · Accepted solution]

@kernowlass

pls answer

[kernowlass]

@DartExplosion10

I gave you the info to close it, if you can't find it then i am not sure what else i can do.

Try asking customer services to sort it for you.