I haven't received my payment!
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- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello there,
Thank you for your posts and welcome to the community!
In general, if you have no prior selling history with us, the payments you receive as 'Goods and Services' may be placed to your pending balance until further information is provided. This is practised in the effort to provide a safer and protected online payment environment for both the buyer and seller. The payment is placed on a 21-days hold. If you add the tracking number and mark the transaction as shipped in the details of the pending payment, your funds will be released to you sooner than the 21 days.
You can find more information about it here. I have also moved your post to the correct section of our Community where you may find additional information.
I hope this helps!
Martina
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