Being forced to download an app

[migladin]

I am trying to reactivate a paypal account I have not used for ages.   I have a mobile phone so I can phone hospitals in an emergency and would never consider putting anything on it with access to my bank accounts.

That bit is not up for discussion - no one will  change my mind on this.

I am being told that in order to compy with money launndering law I have to download an app onto my phone.  First up - there is no such money laundering law.

How do I do this please?  This is my last attempt to try - either I can do this or I close all my paypal accounts - as phones are for talking to people on and not for running bank accounts on. 

I have been passed around the world and wasted an hour on the phone over this - I wish to use this paypal account on a PC -- and I feel strongly enough about it to take further action in speaking to ombudsmen if you continue to tell me it is a condition of money laundering law.

[Twixelzz]

Hello there,

Out of previous experience with this problem I had to go onto the Google Play store (App Store on apple devices) and search for PayPal. I downloaded it and logged in once this is completed you are free to delete the application if you feel insecure. If you don't have a mobile phone compatible with either I would suggest contacting PayPal support via Phone or Ticket.

[migladin]

I have contacted them via phone - I was passed on 5 times to 5 different operatives - all who wasted time "understanding" before telling me they couldn't help and would transfer me.

I have phoned the ombudsman - they do regard this as being within their remit, and should I decide to phone them back and ask them to - will write a letter to paypal expressing concerns that people are being forced to download apps under the auspices of this being some kind of money laundering check.

My mobile phone is a pay as you go with £10 on it for emergencies - it won't confirm anything about me or who I am - to suggest that it does is lunacy.

I am not going to download an app onto it and delete it - as it will cost me money to connect to the internet to do so.

Further, when I put the sim in - I asked the girl in the shop to totally disable the internet on it - this is because I am always phoning people by accident because I don't lock the phone.

I have no intention of un-disabling the internet to do something of this nature.  It is lunacy.  The account is a business account for receiving payments anyway - I won't ever use it to buy something with - so the app is not going to sell me anything.

I dislike most of all being browbeaten into doing something that I don't want to do.

I actually don't think I should need to ask the ombudsman to write a letter regarding this - I hope that someone from paypal will see this and some sense will prevail.

😞

[Twixelzz]

Oh my goodness, that's outragous. PayPal have never been on my good side when it comes to taking payments. I see why you are so angry. I understand why they do this but they should add another way of confirming this. Even though there is no check required for "money laundering". I'm sorry that you are going through this, I wish I could help you out.

[migladin]

But it confirms nothing.

It is a pay as you go sim card with £10 on it that I insisted wasn't registered even to my postcode.

I am severely phone phobic and got rid of my previous mobile because I was being bothered by unsolicited calls and people trying to find me - as it was registered to me.

I made a vow to get aphone for my use for me - to use for what I want it for - not for other people to bother me on.

So, any checkback on my phone will not check anything - all it does is force a bit of technology on me that I don't want.

it does this by telling me that this somehow a requirement of money laundering laws.  Money laundering law is about proving who you are.

I have already done that with PIN numbers and stuff - using my landline and my PC.