Email infromed me I paid money which I never did!

[hanasime]

Hello,

today I recieved mail from paypal that I paid 6.87 GBP to a merchant Parcel Monkey Ltd. I never paid for this!!!

Should I just regard this as a spam or investigate how is it possible that someone is using my email address telling me that I paid for something which I never did?

[kitchenham · Accepted solution]

Completely ignore the email and delete it. I have had the same email directed at two seperate email accounts. The only place where i have used those email accounts is on a Free Ad sites for my work in digital marketing.

SO AVOID ITS PHISHING "You sent a payment of 6.87 GBP to Parcel Monkey Ltd"

This will not have any bearing on the company Parcel Monkey Ltd or indeed the professional services they offer.

Regards

David Kitchenham

[PayPal_barry]

Hey there hanasime, phishing emails are fake emails that attempt to collect your personal and financial information. These fake emails often link to illegitimate (spoof) websites that encourage you to enter personal information (for example, credit card numbers, passport or driver’s licence number, and account passwords).

You’ll know that an email is not from PayPal when:

• The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We always address you by your first name and last name or the business name on your PayPal account.
• The email requests financial and other personal information. For example, an email from PayPal never asks for the numbers of your bank account, debit or credit card, or driver’s license. We also don’t request your email addresses, your full name, your account password, or the answers to your PayPal security questions.
• The email includes an attachment, a software update to install on your computer, or a hyperlink.

If you think you’ve received a phishing email, forward it to spoof@paypal.com. Then delete the fake email from your inbox.

Click ‘Safety Advice’ at the top of any PayPal page to learn more about phishing and online safety.

[wwmax]

Hi,

New to this.  Received an email for payment that I didnt make in US dollars.

Have sent to the spam email.

Have read previous, does this mean that my account hasnt been touched?

That by deleting the e mail this is the end of It.

I hope so

Thanks

Max.

[dcautos]

Argh!

This morning I had an email asking for me to cancel an unauthorised payment for  £179 GBP to rapid shre online, I have forwarded this to spoof@paypal.com and do i just delete this email and not worry they have taken any money? I haven't gone into the email in case it put a virus on my computer, have suffered fraud before and find these mails so worrying!

[PayPal_paula]

Hi dcautos,

I would suggest that once you have forwarded the email to spoof@paypal.com then I would suggest deleting  the email. I would also advise logging in to your PayPal account directly www.paypal.co.uk and checking your recent transaction just to be sure.

Thanks

Paula

[Roisin]

Hi,

I received an email saying I had sent £39  to Skype which I din't do. I have forwarded it on to spoof@paypal.com.

Regards,

Roisin

[Rerah]

Hi I have had the same problem! Had 2 e mails saying I had sent payments to skype for a 3 month subscription and if u click in the link it asks u for all ur details I.e card info which I thought was dodgy so didn't. Will report it but can see how easily it is to fall in to this trap! BEWARE!

[PayPal_Siobhán]

Hi there Rerah,

Yes you are right, you have to be careful!

Phishing emails are fake emails that attempt to collect your personal and financial information.

You’ll know that an email is not from PayPal when:

• The email uses a generic greeting like ‘Dear user’ or ‘Hello, PayPal member.’ We always address you by your first name and last name or the business name on your PayPal account.
• The email requests financial and other personal information. For example, an email from PayPal never asks for the numbers of your bank account, debit or credit card, or driver’s license. We also don’t request your email addresses, your full name, your account password, or the answers to your PayPal security questions.
• The email includes an attachment, a software update to install on your computer, or a hyperlink.

If you think you’ve received a phishing email, forward it to spoof@paypal.com. Then delete the fake email from your inbox.

Thanks for posting!

Siobhan

[Elstupot]

I have also received 2 emails in my spam saying I made two payments to skype for 39.99 and 45.99 for two 3 month subscriptions I know nothing about they're not on my paypal history does this mean someone has got my details and will they b able to take money or carry out fraud in my name? This is very worrying