@Amine_Elazar
@Amine_Elazar wrote:
Hi everybody, to receive the confirmation code for my card, I clicked on send the code twice and I was charged two times. I received two confirmation codes. haven't received the refund. Am I gonna receive two times the fund because I paid twice or not??
Hi there,
As you initiated the confirmation process twice, it would be best to use the second code to complete the verification process, as this would be the most recent and accurate code on the system.
In terms of the funds used; PayPal is designed not to charge your funds beyond the authorization stage. This effectively means that the funds will sit in your withholding bank balance only until the authorization is cancelled and is released back to your available balance. This process is automatic.
If your funds continue to remain in your bank's withholding balance for longer than 7 days past successful confirmation of your card on PayPal, please contact customer support directly who can perform this cancellation manually - if you do not, the bank will automatically release the funds back to you within 30 days of the charge, as the merchant "PayPal" wouldn't have claimed it.
I hope that this has provided some clarification for you.
Best Wishes,
Jason C
