Anyone else getting this error 'Cant access Account Settings'

[xjeepguy]

For the last 2 days I have not been able to get into my 'settings '.  All I get is this message :

We're sorry

we're unable to process your request. Please try again later.

Is anyone else having this issue ?  I have tried multiple devices and web browsers , all the same . 

Also , on Friday I made a purchase and PP used the trusted device method , which is fine but PP inserted an old address instead of the 'preferred ' shipping address , which was very odd . 

Thanks 

Jeff 

[PayPal_Ayesha]

Hello @xjeepguy,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're unable to access your PayPal setting. I know how important it is for you to access it right now. Based on the information that you're shared, it seems like this might be due to technical glitch. If you are attempting on PayPal mobile app and are experiencing difficulty, please try uninstalling and reinstalling the app to see if this helps to resolve this issue. If you're trying on a browser, please try to clear cache and cookies.  Since, you're trying to make changes to the address, here's the help center article which will be useful. If the issue persist, please reach out to our customer support team through the available contact options on our website so that our advisors can help you accordingly. If you have already place the order with the old address, you may cancel the order, change the address and then re-place the order again.

Good Luck,
Ayesha

[xjeepguy]

I know you're trying to be helpful but you're really not. One person there tells me its on your end , the next bullshits me and says to do this and that on my end . They have already told me its on Paypals end . Oh and its day SIX today ! Thank you .

[jp183]

Having exactly the same problem when accessing the "Security" dashboard with FF 111.0 and Edge 111.0.1661.51

The URL not redirecting is the following ("Account" Tab):

https://www.paypal.com/myaccount/profile/

Whereas going to the following specific URLs seem to be a temp workaround:

https://www.paypal.com/myaccount/security/

https://www.paypal.com/myaccount/privacy/

https://www.paypal.com/myaccount/preferences/payments

https://www.paypal.com/myaccount/preferences/notifications

https://www.paypal.com/myaccount/preferences/seller-tools

[Rollinggirl555]

thank you for this temporary solution

[xjeepguy]

Well , its been NINE days now and the issue still isn't fixed .  Is there anyone at PP that's actually doing something to fix my issue ?  In chat I was assured there was a ticket opened but I cant find a ticket or any information about it anywhere .   How can a major company be so incompetent?  
Is there anyone at PP that can pick this up and help me get my SETTINGS so they are accessible to me ?  


Jeff 

[Rollinggirl555]

has anyone solved this issue? i also can't access on Account when i tried to click on it but the other works i contacted paypal and they told me to wait for 24 hours, and if it still persists then i need to contact them again (i contacted them thru their twitter acc)

[xjeepguy]

Its been 14 days for me since this happened and no further ahead now than I was then .  Not sure how a company can do business like this .  My next step will be to contact US Consumer Affairs as this is not a good sign from a company that is the middle man for handling currency transactions .  

[Rollinggirl555]

paypal also told me it's also on their end's problem, but they told me i can still use it as normally, but it's pretty frustrating if i might need to change some settings in the future, im from malaysia and the best i can do is to call them (which i haven't yet but i know there won't be much use) i still can access other things in the settings either by clicking really fast before changing tabs to that sorry error message or the solution the user posted up there to click on the certain links as alternatives, this is really devastating

[Rollinggirl555]

seems like paypal hasnt fix this issue yet