Cannot create Passkey on MacOS Ventura

[michiel62]

On https://www.paypal.com/us/cshelp/article/what-are-paypal-passkeys-help997 there's stated: "Today passkeys for PayPal are supported by Safari and Chrome web browsers on Apple devices running iOS 16, iPadOS 16, macOS Ventura..." but when I try to set up a Passkey in Chrome on MacOS Ventura 13.5.2 I get the message "A passkey can’t be created on this device or browser". What's wrong? Thanks!

__PRESENT

[PayPal_Olivia]

Hi @michiel62, 

Thank you for your post and for joining the PayPal Community! 

I'm sorry to hear that you're unable to create a Passkey. Please check to make sure that your browser is the most current version, and clear the cookies and cache in the browser. If the problem persists after that, please contact Customer Service for further troubleshooting. You can find your contact options by clicking Contact at the bottom of the PayPal website.

I hope this can be resolved quickly!

Olivia

[michiel62]

Hello @PayPal_Olivia ,

Tried all that to no avail. Have the absolute latest version of Chrome (117.[Removed. Phone #s not permitted] Cleared all cookies and local storage. Tried it in an anonymous window. Still refuses. Seems to me I'm not alone here, so possibly a solution will come up.

Cheers --Mike

[srspring51]

I also have tried and Paypal site says I cannot create a Passkey.  I have tried multiple ways, including on safari an chrome browsers (private mode) and on my iPhone. 

"A passkey can’t be created on this device or browser. To see what’s supported, visit our FAQ."

[theelderscrolls]

Not working for me either. Using the latest macOS and Safari. 

[PayPal_Meghan]

Hello @srspring51 and @theelderscrolls, 

Thanks for visiting the Community, and welcome! 

I understand you're unable to create the Passkey either, and I'm sorry to hear that. If you have already followed the troubleshooting steps provided by, @PayPal_Olivia, I suggest reaching out to Customer Support. You can locate the different Customer Support options on our Help Center here: How do I contact PayPal's Customer Service?

I hope you can create the Passkey soon! 

- Meghan

[srspring51]

I was finally able to create a Passkey but ONLY using the mobile app (on IOS). It did finally sync with my other Apple devices, which is good. I don't think the web site very clearly describes the process. Also, I'm not sure at this point exactly what the real benefit of a Passkey is in PayPal since it still offers the password type method to sign in, so no enhanced protection there.

[mipa96]

Same here, 

latest Windows OS with the latest Chrome and Edge updates and I cannot create nor use passkey to login. 

It worked on iPhone to create the passkey, but I cannot use it on iPhone as well. I don't think that Customer Service would help here. Someone needs to report the bug to the engineering team. 

[DHK99]

I received the following message trying to set up a passkey using Sonoma 14.0 (Yes I know 14.1 came out today) with Safari and 1Password:  passkey can’t be created on this device or browser. To see what’s supported, visit our FAQ.. Suggestions?