Push notifications were sorry try again

[mtracht]

Android push notifications have been broken for months. I see a lot old tickets with same problem but no fix. They worked for years and then just stopped. In settings just says we're sorry try again.

[rawmustard · Accepted solution]

What I did on my setup (because I was having this issue as well) was remove all data in the app info (this deletes all the settings), then relaunch the app and sign in to my account. Doing this made the push notification options available again.

[mtracht]

thank you!!!! that did the trick!

[SarahCordiner]

me too.

How do you 'delete all the data' in the app?

can you tell me how/where to select this data delete option??

[Aunt_Jenni]

Go to Settings -> Apps-> PayPal-> Force Stop-> Storage -> Clear Data at bottom of screen. Then just open the app back up and go to Notifications. Your options should be back. Mine were.

[SarahCordiner]

I am getting this in android too.

How do you 'delete all the settings in the app?'.

Where do you find that option?

Thanks

[Aunt_Jenni]

Worked perfectly when I cleared the data. Thank you.

[rjack657]

i h

[ScottR123]

Push notifications go to secondary email address only, not primary. How can I fix this?

[mtracht]

that's not a push notification. They just go to to your phone - no email. You are looking for another kind of notification and I don't remember what it's called but it is in paypal settings somewhere and has nothing to do with any apps on your phone.