downgradde from business account to personal ?

beaniemama
New Community Member

is there any way i can do this ? i cant seem to find an option 

Login to Me Too
591 REPLIES 591

PvPMania
New Community Member
Hello, I accidentally activated the Business Plan on my account and I have money there. But I do not have a credit card. I want to cancel ten business plans. Please help me?
Login to Me Too

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@PvPMania 

 

To downgrade from a business account to a personal account, contact customer service for assistance:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

CinnsRoadTrip
New Community Member

I clicked that link last week, and learned there is "Cancel" or "Revert" -- no going back, even if you don't complete every screen of the sign-up. Your account will *immediately* be assigned a "Merchant ID" and flagged in the database as a Business Account.

 

I tried with 2 different managers last week to revert my account back to a Personal account, with no success.

 

This week, I surrendered to the process and completed the transition to the Business account, but today a recurring payment to my account failed (it worked last month.)

 

I hope they will be able to resolve this issue, would you want to have to ask supporters to re-apply their recurring donations?

 

 

 

Login to Me Too

CinnsRoadTrip
New Community Member

Edit: There is NO "Cancel" or "Revert" option

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@CinnsRoadTrip 

 

Customer services 'should' be able to downgrade it for you, surprised that they didn't.

However if you didn't want a business account then you may consider closing it and then opening a personal paypal account?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

riouszn
Contributor
Contributor

I have accidentally made my personal account into a business account. which has resorted in closing my paypal cash card account as well. is there any way to revert this? i have made the wrong account into a business account 

Login to Me Too

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@riouszn 

 

Contact customer service for assistance:

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Call early, during business hours, west coast time to get a US rep. Say "Live Agent" to the automated recording.


Kudos & Solved are greatly appreciated. 🙂
Login to Me Too

riouszn
Contributor
Contributor

Will do, thank you!

Login to Me Too

Infernalt1tan1
Contributor
Contributor

Hello, I’ve been trying to downgrade from a business account as it’s causing me problems with people sending me money. I’ve tried using the help and contact tabs, and the email won’t let me pick the topic I want and the call centre automated machine keeps on trying to update my account details, not the type of account I want. Any suggestions?

Login to Me Too

LyndseyD92
New Community Member
Help needed!! How can i change my paypal from business back to normal paypal please !!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.