How to turn off 2FA code for my phone but keep it on for all the other devices?

[vd789]

Hey all. I have 2-step verification on via Google Authenticator app. Please can someone explain to me how I choose a primary device (e.g. my phone), so that I don't have to enter 2FA code every time I open PayPal app?

[Dalutzi]

Same problem here

[PayPal_Ayesha]

Hello @Dalutzi,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you would like to disable 2FA! please take a look at this Help Center article and follow the steps to turn off the 2-step verification. If you're facing issues during the process, please reach out to our customer support team through the available contact options on our website.

Regards,

Ayesha

[andreaberardi]

That is totally not the point of what we're talking about...
We said that we WANT to use 2FA, we just don't want the iOS app to ask for FaceID AND 2FA because that forces us to close the app, open the password manager, copy the 6 digits code, and go back to PayPal to paste the code. We are asking for a way to "trust" the device, so that we don't need to perform this tedious process every single time.

[Merinada]

We want to keep 2-factor authentication. We just want to trust the primary device. There is no point in two factor on the device that is the second factor!

[autosiast]

I’m struggling with the exact same issue. It’s ridiculous! I’m using a passkey on my iPhone, I’m getting logged in with FaceID – which is already a second factor – and then I’m getting asked for my TOTP code as well.

Dear Paypal, there is no point in using a Passkey, when you have to enter the TOTP as well. It just drives me mad…

And then, when I deactivate 2FA completely, everything works fine on the iPhone, but on Desktop I’m getting asked to confirm my login in the paypal app – even though 2FA is turned off. Thats nice from a security perspective but I prefer using a TOTP in the browser instead.

Long story short: Please accept the passkey on the phone as intended and don’t ask for any other verification. And use the other 2FA methods for devices without a passkey.

[PayPal_Meghan]

Hello @autosiast and @vd789, 

Thanks for stopping by the Community! 

I'm sorry to hear you're unable to use the Passkey only and are prompted to input a security code as well. If our Security System detects additional risk, you could still be prompted to enter a security code, even if 2-Step Verification has been deactivated. This is not something that can be overridden as it is intended functionality. For further assistance and to see if a report needs to be filed to the technical support teams, please reach out to Customer Support through one of the options here. 

I hope this helps! 

- Meghan

[scuba_atoll]

Can you give us an explanation on why we need to enter a TOTP code, even if we log into the app with a biometric authentication? Is there any change to “trust” a device? Thank you

[RickJo]

Sorry, but you're just not getting the point. If TOTP is enabled in your PayPal account, you are asked for TOTP on EVERY login on EVERY device, on both app & web. If you have biometric set up in the app, you are still asked for TOTP. If you login on the desktop using a passkey, which you authenticate biometrically on your phone, you STILL have to enter a TOTP. This is insane. If you authenticate biometrically, then there is no need to also require TOTP. I have several banking apps, all of which require some form of multi-factor for initial login, but once biometric is enabled, that's all that's required. I see no reason why PayPal should imagine they require tighter and less convenient security than a bank! Whoever at PayPal is responsible for security clearly doesn't properly understand the concepts of OTP and biometric authentication. Please learn how to do it, and adopt industry standard practice.

[dw_about_it]

Why are the replies to this so entirely useless? The problem is cristal clear: The app does not give you the option to "Remember this device". This means that you need to use 2fa every time you attempt to login. Even when using biometric measures. This is a problem. Why is this not fixed?

[mooseracer]

Couldn't agree more. The issue is exactly this and not only for Apple but also Android as well.

But no doubt someone will be along in a bit to tell us all how to completely turn off 2FA......