Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Anamol]

I too have same problem . 

[allanby]

Contact  support   tel.no.  <removed>  requesting they maually verify  your new  number

[coni2]

I have the same problem, and the customer service phone number does not work. I can not call Paypal. The network is busy all the time.

It is impossible to contact them.

[szabcsinuuu]

Hello I change phone number ,my account number is not working, so I can't log in Can i help me change my phonenumber?

[Yordan95]

I have same problem

[woodsy53]

Please help me changed my phone number now can't log on to update my account

[Simeoniliev]

I lost my old number and now I want to change it

[luv2safari]

The geniuses at Paypal seem to think everyone has a cell phone. I'm in an area with no coverage...READ THAT Paypal...NO CELL COVERAGE! I can't cancel my account over the phone, tried, and they sent a CODE to my landline. If Paypal is that disorganized or rotten I fear for my security there. All I get everywhere I try to contact them is "log into your account". Well, I CAN'T log into my account idiots. Calling them just sends you to prompts to log in and do things on line. It's Nuts. I stated to the prompt that I wanted to cancel, and as I said, they sent a code to my landline phone.I'll try contacting my bank and see if they can block Paypal charges. There's about two-four hours of my time wasted...thanks Paypal. If I could log in without needing a mobile phone I would keep my account. 

Paypal, you have NO customer service. 

[Acquisitions]

@luv2safari 

Did PayPal ever offer you a solution?

My impression is that there's nobody home, as far as the people profiting from this venture are concerned.

There are people on the Customer Service line, but they have a script to read from, none of which is useful for this issue.

I've filed a complaint with the Financial Consumer Agency of Canada - curious to know how many complaints they, and similar orgs in other countries, have had about this hijacking of accounts.

[Denmark31]

Can we please get a fix for the broken sms/call verification ? And no, phone provider doesnt block calls or sms from paypal, or any numbers for me.
I also resetted my phone. And still not recieving any sms or calls from paypal.

What makes things even more absurd, is that to get in contact with their so called customer service, you have to log in to ur account, which is impossible since you still need a unique code from sms or call. It's nothing but a sick joke tbh.

In desperation i tried reaching out to them over facebook, but you are only replied by a robot...
Basically its impossible to contact customer support.

Is there any fix for this?
I have an iphone btw.