Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@ellie-claire 

@Anonymous_User 

Would you want all your paypal account details available on a computer in someones home so that when you phone them they can help you with your account????

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Emma365]

I have lost my phone and i lost my my number, i need to log into my accoubt butnits sending a verifcation number to my old nunber. How do i change numbers?

[jjackson0302]

How do you get back in your old PayPal account even if you don't have the number no more. My money was sent to that account and now I can't get in it because my old number is connected to it

[Ituen1]

I can't add my bank account to my paypal. Kindly assist.

[AKW70]

I registrred with a UK number, but when I moved I cancelled my subscription. It seems to be hopeless to log into the account without an authenatication with a code that is sent to that old UK number which no longer excist. How do I solve this and being able to change country and phone number so I can acces my account. Thanks for advice if any possibilities. 

[KC5555]

So ridiculous! I can't log in and verify my identity, because I am trying to change my phone number to my mobile number, but PayPal gives me the message "that type of number is not supported." What?? It's just a US cell number! I can't get help by phone or text. Can anyone help me? 

[Missymop]

Help.  I am trying to log into my account,  it’s been a while since I have used it.   It says I have to authenticate with a code.  The telephone number it is calling is no longer in use and I can’t get into anything to change the number 

[Thleeal]

I can't manage to find a way to get in touch with PayPal.

My phone number with them is ancient and it needs to be updated before I can access my account.

Such a simple thing and I'm sure they must have a webform hidden away somewhere, why not just make it easier to contact a real person?

[Jekaterina86]

I can't go to my profile because the phone number associated with the account no longer exist

[eus1623]

Hi community !

Since about a month I've tried to log to my Paypal account. I received an error message like " we couldnt confirm it's you".

I've been calling Paypal customer service 10 times (and I don't include the calls received from technical support) ! with about 20min to more of doing the same operations to solve the problem each time with different guys making me do all the same stuff from start, during all a month.

They told me my account was blocked because my phone number didn't match the international dialing code of my account country ( I had this account since about 9 years) so the money on my account had to be moved to my bank account, my Paypal account closed and  I had to create a new account with new email adress.

One month later, since I got a bit upset after the 13th person I got on the phone: first part of the problem solved in fews hours.

Now I created the new account ( Réunion island account with reunion island international dialing code instead of France account).

Now: same problem with new account, already called customer service. After I entered email+password, still they can't confirm it's me. We remove and verfify phone number, bank details, identity... reset password etc...

So I'm supposed to spend an other month to call them and raise the voice at the 13th guy for the things to move a bit ...  ??? again ?

Part of the problem I'm never asked to enter any code from phone on the logging screen, I directly receive the error message. We tested the code receiving on phone and it works when the technical service send it to me.

Did someone had the same issue ?

Thanks for replies.