Tried to create a business account for my UK business, but PayPal will only accept a US address.

jessicams
New Community Member

I'm trying to create a business account, and when I go to set it up it asks me for the business address. However it will only accept a US address, and my business is in the UK. I can't even go into settings to delete the account because it won't let me do anything before I provide more info about the business. What do I do?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jessicams 


Sounds as if you have opened a U.S paypal account instead of one for your own country?
Go to the settings cog next to log out and check what NATIONALITY is showing on the left side of that page, is it for your country or not?

When you click to register a paypal account there is a drop down list of countries with U.S being the default top option as Paypal is a U.S company.
You then have to scroll down and click on your own country to open the correct Paypal account for that country.


You can't use another countries Paypal account as it would never work properly and may be limited.
If you have opened a U.S paypal account by mistake then you need to remove anything you have added and close it (if you can) and then open one for the correct country you are in.
Paypal is country specific and differs a lot country to country.



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CCavRTW
New Community Member

Just coming here to say that I am having the exact same issue, from Australia. I clicked Australia as the nationality when setting up, but somehow am stuck in the UK one. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@CCavRTW 

 

Then you would need to close it and open one in the correct country as per my advice above.


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