We’re having trouble making sure it’s you LOGIN ERROR!!!

[_aqb]

When I try to login to my PP account, no matter if I use desktop or mobile app, after inserting the password, the following message is displayed:
"We’re having trouble making sure it’s you".

What is this?

Usually, to log in a text message used to be sent on my mobile number, but starting from yesterday the message is not delivered. More than that, today, when I try to login, after inserting the passwords, that option to allow sending a verification code on my mobile isn't available anymore and the error message I already mentioned appear.

Also, what is more strange it that in this morning I manage to login in my PP app without being necessary to insert any password, but after not interacting with the phone for a few minutes, I was automatically disconnected and receive the error after tried to reconnect. Why is it encountered?  At the moment I don't have access to manage my account or to do the transactions I need. I sent a message to  enquiry*  but still no answer. Please, I need to solve this case.

[JuiceRockets]

This is happening to us too, and we've called so many times and the reps say they'll escalate the case and respond via email, but they never send any response. It's making PayPal totally unuseable!

[Skphouse]

It’s more than a month for me, have tried all methods, call more than 5 agents, all giving different answers. This is ridiculous Paypal. At least provide the reason for this and fix this false security detection soon! Just look at the number of pages in the support here and on YouTube channels.

[P4y15]

Did Paypal comes with some solutions to the problem?  I'm worried about I can't set a 2 step verification because this login error? 


will Paypal comes with some solution or its time to move my account from here? 

[robhthomastiles]

If all else fails, try this.  I found this You Tube video as I was having problems and Pay Pal Customer Services were useless.  This worked for me after all else fails.

https://www.youtube.com/watch?v=Yf9qwxtHx9Q

[jarqvi]

don't you know any other way? This way did not work for me.

[jarqvi]

I get this error after changing my account password:

we’re having trouble making sure it’s you

[PayPal__Jyoti]

Hello @jarqvi   

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding logging into your PayPal account. Request you to kindly refer to this article to understand the process on how to login into your PayPal account when you have changed your phone number. You can reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team by clicking the contact us option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest"

Hope this information helps,
Jyoti
If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.

[ivicaconic]

When logging in, I did not receive a passcode via SMS.
I don't know if the problem is with the local provider or something directly related to PayPal not sending the SMS.
Since then I can't log in and manage my money.
I'm desperate. I tried everything! Calling the helpline number is impossible for me.
I live in a far away country and such a call would cost a lot, besides I don't speak English very well.
It's a shame that PayPal didn't provide an easier way to communicate.
If I am registered with my email; PayPal could add a method of correcting misunderstandings and errors via email.
And now what? A vicious circle? I need money from my PayPal account urgently. I can't lift it!
Is there a way to email someone from PayPal to verify my details and allow me to withdraw my money?
After this experience, after this kind of mental torture; 1000% sure I will never use PayPal again! 10,000%!
I am in years. This caused a lot of stress for me and drastically damaged my health. Who will compensate me?
I keep getting to "We're having trouble making sure it's you" and I can't do anything else!
I have experienced many bad things in my life but this is one of the worst! "Legal" extortion of rights and money!

[millzee001]

THIS PLATFORM IS ABSOLUTELY SHOCKING!!! IF THESE CRAPPY DEVS CANT EVEN FIX THEIR [Removed] API'S THEN THERE IS NO HOPE!!!

ABSOLUTE [Removed]!

[ek1969]

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