business account unable to be closed

[SACherrtorte]

when i was trying to verify my business account, i couldn't because it asked me for an american phone number and an ssn (which i dont have) and now i'm stuck with an account i don't want and can't close. what do i do?

[kernowlass]

@SACherrtorte 

Sounds as if you have opened a U.S business account but don't live in the U.S?

[SACherrtorte]

i just pressed into the business option and it automatically asked for american information. even i was confused at first and tried to put my original information.

[kernowlass]

@SACherrtorte 

When you click to register and open a paypal account then there is a drop down list with U.S as the default top option as paypal is a U.S company.

So you click on the drop down arrow and scroll down to your country and click on it and open a paypal account registered to the country where you live.

You can't use another countries paypal account.

[SACherrtorte]

it still won’t let me close.

[kernowlass]

@SACherrtorte 

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378