"We're having trouble making sure it's you". How to resolve this problem?

[mil_n24]

"We're having trouble making sure it's you". How to resolve this problem?

My user and password are correct. I got in here with them but not on main paypal site.

Anyone has a solution?

[kernowlass]

@mil_n24 

Are you using a VPN?

Do you have a mobile phone linked to your paypal account and registered in your name?

[LIMINALOUTPOST]

Same issue here.. No matter what I try, instead of sending codes, the site and app states this. In adition sometimes it gives ab option for face calm which it verifies but they eventually logs me out and is forcing me to add a number to the account even though I logged in with one.