PayPal Community

Kimmywimmy1 · ‎Jan-03-2020

Hi guys, I really hope someone can help I'm at my wits end! created a website on Godaddy and added PayPal buttons using HTML on the web builder page. Everything worked absolutely fine, payments working and all coming through. However just before Christmas we had reports from customers saying that they could not access the PayPal button and every time they clicked on it it would say "aw snap! Something went wrong whilst displaying this web page etc" we tested it out and this would only happen using a mobile site, payments on a PC would be ok. Now both via PC and mobile the same message appears. I haven't changed anything on PayPal or on the website so don't understand how this can all of a sudden start happening?

has anyone got any ideas....is it a PayPal problem or Godaddy? I really dont' know where to start and google doesn't come up with anyone having a similar problem.

Thanks in advance!

raffyafarian · ‎Mar-11-2020

First line of the HTML code it said target="_top". I changed the word "top" with MargieH's suggestion "blank". So the result is now target="_blank" and it works now. (see my HTML code from Paypal below). Hope this works for you too.

<form action="https://www.paypal.com/cgi-bin/webscr" method="post" target="_blank">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="KK8A79PG8VLAS">
<table>
<tr><td><input type="hidden" name="on0" value="Course Fees (Select One)">Course Fees (Select One)</td></tr><tr><td><select name="os0">
<option value="One Person">One Person $150.00 USD</option>
<option value="Two People">Two People $250.00 USD</option>
<option value="Repeat One Person">Repeat One Person $80.00 USD</option>
<option value="Repeat Two People">Repeat Two People $130.00 USD</option>
<option value="One Person, Tuition Assistance">One Person, Tuition Assistance $75.00 USD</option>
<option value="Two Person, Tuition Assistance">Two Person, Tuition Assistance $120.00 USD</option>
<option value="One Person Additional">One Person Additional $100.00 USD</option>
</select> </td></tr>
</table>
<input type="hidden" name="currency_code" value="USD">
<input type="image" src="https://www.paypalobjects.com/en_US/i/btn/btn_paynowCC_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>

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MargieH · ‎Jan-12-2020

I replaced the html code and still got the "aw snap". However when I switched browsers (from Chrome to Safari) the PayPal button worked. Not a great solution, but one I can offer my users until it's fixed.

Kimmywimmy1 · ‎Jan-12-2020

Yes Firefox is working for me too... I was just trying to work out the change the html code but dont kbow where to start... Any ideas?

MargieH · ‎Jan-12-2020

You can get new code from PayPal, under Tools. Apparently they have some new templates for HTML button code, as well as the old ones.

Kimmywimmy1 · ‎Jan-12-2020

Ok thanks will give it a go x

raffyafarian · ‎Mar-09-2020

I have the same problem. It gives the "Aw Snap!" error on Chrome but works on Microsoft Edge on my laptop and it also works on my iPhone through Safari. Another solution that seems to work on Chrome is to hold the Control button down and then clicking on the "Pay Now" button. Seems like a Chrome issue somehow. I'm on hold with Go Daddy to see if they can figure this out. Good luck.

MargieH · ‎Mar-10-2020

There are two fixes that worked for me. One was an adjustment to the HTML code that someone posted (I believe it was target=_blank) to open a new window with the PayPal button. The other was to use GoDaddy's payment button for PayPal. I've tried both and they work with Chrome.

raffyafarian · ‎Mar-10-2020

MargieH,

Thank you very much. The first tip did the trick for me. It all works now. Much appreciated.

Raffy

Kimmywimmy1 · ‎Mar-11-2020

Where abouts do you put that code?

Kimmywimmy1 · ‎Mar-11-2020

Ok this is promising....but I'm lost where abouts do you put that bit of code?

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