Am asked to enter new credit card details when trying to pay for an item on ebay

markpokane
New Community Member

When trying to pay for an item on ebay, I'm asked to enter new credit card details when they are already configured on my PayPal account. Anyone know why this is happening?

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1 REPLY 1

Jadz4u
PayPal Employee
PayPal Employee

Hi @markpokane, the following articles are certain reasons why this is happening whenever you attempt to do your payment: https://www.paypal.com/ie/smarthelp/article/why-won't-my-payment-go-through-faq3272

https://www.paypal.com/ie/smarthelp/article/why-won%E2%80%99t-my-credit-or-debit-card-payment-go-thr...

 

Hope this helps!

 

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