Can't verify account

[UmmYusha]

I have another paypal account and i cant log in because i cannot access the mobile number.  Paypal is not giving me the option to reset my password via email why not? Paypal also doesn't allow me to answer any verification questions.  Please help, how do i get around this

[kernowlass]

@UmmYusha 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option several times.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Lsloan86]

I’m having the same issue and none of these things have worked. There is zero customer service.

[kernowlass]

@Lsloan86 

Yet it does work as others have posted back having been successful.

[Lsloan86]

And yet it didn’t work for me

[kernowlass]

@Lsloan86 

There are more options since i posted that but as you don't appreciate me 'trying' to help i won't bother.