HELP. Cannot Receive OTP via SMS.

[acela]

 My son has been trying to ask for paypal's help for him to access his account.

He cannot log-in his account since the verification code is sent via SMS. The problem is that the sim card is not working.

He even contacted my service provider and they said that they cannot do anything about it.

What he needs is for paypal to fix the account on their end, shift the verification via his registered email and remove the current registered number so that this will not happen again, he has a new sim card ready (as a replacement for the linked number).

I would appreciate your help regarding this matter, thanks!

[kernowlass · Accepted solution]

@acela 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Ryks]

This doesn't work. The OTP is for when you link the online FNB account to PayPal. You have to receive the OTP, but FNB says that PayPal must confirm the cell nr on their end. My SIM works fine, it's an error on PayPal's end and there's no way to teach them