I don't see an option for adding a new Security Key

BruceSC
Contributor
Contributor

My old PayPal security key 2fa battery died. Following a link, I purchased a replacement vip.symantec.com 2fa security key. I removed the original key, but there is no apparent option for adding a new security key.

I work in a facility that doesn't allow Smart Phones, so I can't use PayPal if I don't have a the security key added and activated.

Below are the isntructions I am attempting to follow:

To activate a security device with PayPal from a web browser, perform the following steps (may vary if done on a mobile device):

  1. Test the token at https://vip.symantec.com.
  2. Go to https://www.paypal.com/.
  3. Log into your account with your user name and password.
  4. Click on your profile, then select Profile Settings.  
  5. Select Login and Security, then click Update next to the 2-step verification option.   
  6. Select + Add a deviceUse a security key, Set up now, then add your VIP security token credential ID. 
  7. Click Activate New Security Key and follow the on-screen instruction to complete the activation. 

    Thanks for any help.
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