Identity Confirmation

[brodyg7]

Hello,

A few weeks ago I was asked to confirm my identity by submitting some documents. I submitted all of them, but I was informed one of them couldn't be accepted so I'll have to re upload another one. However, when I go to the Identity Dashboard I'm not given the option to upload another one. Where can I upload this document? I've tried sending an email to the complianceverifications but I haven't received an answer.

[sharpiemarker · Accepted solution]

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@brodyg7 wrote:

Hello,

A few weeks ago I was asked to confirm my identity by submitting some documents. I submitted all of them, but I was informed one of them couldn't be accepted so I'll have to re upload another one. However, when I go to the Identity Dashboard I'm not given the option to upload another one. Where can I upload this document? I've tried sending an email to the complianceverifications but I haven't received an answer.

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Call customer service to enable the upload function again. Click HELP at the top menu, scroll down to click CONTACT US, scroll down to click CALL US.

[Michaelmeyering]

I’ve been having this same issue, when I try to upload the documents again I get taken to a page that says they’ll get back to me in 2-3 days, only it’s been weeks. I’ve tried to call the customer service number listed under the Contact Us section, tel[Removed. Phone #s not permitted] but this number seems to be disconnected. Are there any other customer service numbers I could try?

[higijj]

I have the exact same problem. It has been weeks since I submitted everything. What's even wierdier, is that I used that account for years before this happened, I have no clue why!

Any help is appreciated!

[Johnlenag]

Im having the same issue. i've confirmed my identity and received an email that this has been completed. yet my account keeps showing that I need to confirm my identity. Very frustrating!