Security code keeps going to old phone number.

[Tirot]

I have changed phone number in my account. But when I try to login security code goes to old number. Same as security call. Changed it multiple times, verified it, deleted old number I did all I can. Still goes to old number.

[PayPal_Jae]

Hey @Tirot 

For a text or call verification code, the phone number's contract/account with your mobile carrier must be under your name. If your mobile contract is under a family member or friend's name, your phone number may not be sufficient for verification. I'm sorry if this causes an inconvenience! 

- Jae

[Dariyacna]

All my phone numbers are under my name. And due to Covid19 Paypal closed their Call Center Help Line. Now what?

[jacgre1999]

They closed their help center????? How in the ever loving name of Christ am I supposed to access my money to make rent??? What kind of **bleep**ed up banking app is this??? Never will I ever use this **bleep** platform again, I hope its creator burns and suffers

[quilt3r]

Same thing happened to me when I changed my phone # last week.

MY SOLUTION (requires access to your old phone #): I logged into their website vs the app & clicked thru the settings. I had changed the phone # in my profile info (and it still shows my new number). BUT — You need to CHANGE THE 2-STEP VERIFICATION setting to the new number. It still had my old # in this section.

IMPORTANT: You have to have access to your OLD # to update this section. It will text a code to the OLD phone # to get access to updating this section.

I added my new phone # to the 2-step verification section, then made the new # the PRIMARY & removed the old number.

hope this helps. 

[quilt3r]

[jacgre1999]

This doesnt help when the phone linked to the old phone number is literally a scattered pile of ash after losing it in a fire.