Where to edit Merchant information shown on customer receipts

[alecbarnes96]

I can change business name without a problem but receipts are sent with the wrong E-mail and website address

Merchant information:
Topweb.wales  (This is correct)
E-mail address  (This is wrong )
website url  (This is wrong )

Where can I edit these ?

Thank-you

[_Darwin_]

Hi @alecbarnes96 

I hope all is well.

Thank you for letting us know of your concern. Please contact PayPal Customer Support in order to assist you better.

Please note that due to protective measures against coronavirus (COVID-19), we currently have limited Customer Service staffing, so waiting times may be longer. You can still find answers to FAQs on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQ's here. Thank you for your patience.

Kind regards,

[sketcher]

the response is so not helpful.

just a loop around and around and around.

seems an easy question - how to edit merchant info on receipts forwarded to customer?

come on PayPal!

[PayPal_Rachael · Accepted solution]

Hi @alecbarnes96 and @sketcher,

You can update this information from within your account. 

1. Go to www.paypal.com and log in to your account.
2. Click the Settings icon next to 'Log out' and select Account Settings. 
3. Click Business information to the left of the page.
4. Click Update next to Business information.
5. Enter/Update the required information.
6. Click Save.

Rachael 

[alecbarnes96]

Thank-you so much Paypal_Rachael,

Simple when you know where to look.

Stay safe.

[sketcher]

Thanks So much! I really appreciate your quick reply.

Please be safe. Wear masks out (to prevent others from getting from asymptomatic people). Drink loads of water, eat healthy, sleep - you know the drill!

[alecbarnes96]

Also where can I change:

This charge will appear on your statement as payment to PAYPAL

*DELS DEALS.

Customer service is almost shutdown at present and I completely understand why but can I just send an e-mail to someone with the corrections?