Confirm payment

jaynesaw
New Community Member
I put a down payment on an item I am picking up later this month. PayPal has put a hold on the payment so the seller can not access the money. It is in there PayPal account but they can't access it. PayPal says I can confirm reciept after 48 hours but I can't find where to do this. I clicked on transaction but don't see an option. I made the payment on Monday the 12th and it is now Wednesday the 14th and I don't see the option.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@jaynesaw 

 

If you click to confirm receipt you will lose your buyer protection so be careful as you would not be able to open a dispute for non receipt of item.


If its marked as completed in your Paypal account then you have paid. The fact its pending on the sellers account is between them and Paypal.
Funds for new sellers are held for 21 days but released more quickly if they provide a tracking number (delivery + 1 day).

Even if the funds were withdrawn to their bank account they are still obliged to issue a refund if they lose a dispute. The hold is to protect Paypal from bad sellers that refuse, meaning Paypal may have to refund the buyer instead putting the sellers account into negative until they pay Paypal back.

If they refuse to send item/service then you could file a dispute for non receipt.
That may impact their paypal account in some way if they continue doing so.

Send them this link.
https://www.paypal.com/us/brc/article/funds-availability


Advice is voluntary.
Kudos / Solution appreciated.
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