PayPal Holding payment, delivery won’t update

[Parisijones]

So I recently sold an item to a buyer through depop and I added the tracking number as well to the order and the package was delivered to the buyer 3 days ago via USPS Tracking website, yet it’s still showing on the PayPal tracking as “shipped”. I can’t receive my payment because it’s on hold and it won’t come off of hold until the tracking updates as delivered. I contacted support yesterday and the associate told me the only way I could receive my payment sooner is by contacting the buyer and telling them to confirm the payment as delivered. I told the buyer to do as such and she’s not responding, what do I do? Do I have to wait out the full 21 days to receive the payment ?

[kernowlass]

@Parisijones 

Did you add the tracking number to the transaction in your paypal account or just on depop?

[Parisijones]

Yes I updated the tracking on PayPal and depop as well

[PayPal_Rich]

I'm sorry to hear your funds are still on hold, Parisijones. 

That can certainly be frustrating. Generally, PayPal receives their updates for tracking information directly from the carrier. If there is a delay in receiving that information, it would be best to contact PayPal Customer Service directly.

They can manually confirm the item's delivery with the provided tracking information to assist you.

[moonstar2717]

I’m having this EXACT problem right now. Did you ever get your funds? What did you do ? 🥺