Payment

[Captdad]

I had a costumer make a payment for a little over 2k. It’s been on hold now for 5 days. My account is connected to credit card. None PayPal card. Why would they hold it? They say the phone lines are down. But they sure hell pulled there money out. With no discount. Banks are open!

[jpcastel82]

Hi @Captdad 
Thanks for reaching the Community for this concern.

If funds are not yet released, might as well check with your buyer to confirm that they already receive the item. Here are the steps on how to confirm receipt on buyer's end. Instruct your buyer to do this. Once done, funds will be accessible immediately.

Login to the Paypal account via www.paypal.com

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Hope that helps. Stay safe always.

[Elloisa]

Hi @Captdad 

Thank you for reaching us through community center. I hope you are doing just fine. 

If your payment is on hold or not available right away, we’ll notify you via email or an alert on your Summary page.

Delaying funds availability is a common industry practice we implement to help ensure the secure use of PayPal by both buyers and sellers. By placing your payment on hold, we’re trying to make sure that there’s enough money in your PayPal account to resolve any issues that may arise with your account such as chargebacks or disputes. When subject to a hold, the money is temporarily not available to use.

If there aren’t any issues with your transaction or account, the payment will typically be released within 21 days after receipt. After your hold is released, it may take until midnight (but it's usually sooner) for the money to appear in your PayPal account.

Here are some reasons your funds may be temporarily on hold or unavailable: https://www.paypal.com/us/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

Hope that helps! Take care.