Payments not working

[jlv_rt]

I've had a PayPal account for many years, but only recently used it for the first time to send money to a friend or family member. Today I tried to send a small amount ($35) to a friend. It appeared to work, but she wasn't receiving it. I checked, and I had spelled her email address wrong. I cancelled that, and it appeared to work fine. I tried again with the correct email address...but got a message saying it couldn't complete my payment, to try again later. I tried a number of times, always with the same error. I called PayPal, got a call back just over an hour later. They told me that their system had determined that the payment was "unsafe or insecure," and that it was "only for this transaction." They said they couldn't give me any information about WHY it was unsafe or insecure. I then tried sending money to myself...same error. I tried sending money to another friend...same error. I tried sending my friend her money as if I was buying something...same error. In every case, I get the message right after putting in the email address and amount.

Any ideas?

[PayPal_Martina]

Hi jlv_rt,

Thank you for your post and welcome to the Community!

As mentioned by our Customer Service, the payment may have been stopped for security purposes. Let me explain better: to provide one of the safest online payment methods, our security program considers a variety of factors at each transaction to keep you safe and, occasionally, we may block a payment or change a payment method as a matter of security.

Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue! If this does not work and you haven't already, please add and confirm a card on your account as this would increase the security of the account. Also, you can try to complete the payment with a different device or browser. 

I hope this helps!

Martina