Unsupported country code IT error

[filipporonco]

Hi, we correctly work with our adaptive payments integration since 2013. From this morning we started to get this odd error for all our requests for preapprovals: 

errorId: 580022
domain: PLATFORM
subdomain: Application
severity: Error
category: Application
message: Unsupported country code IT
parameter: Array

We've changed nothing on our side and since yesterday, everything (preapprovals and chained payments worked smootly).
Any help?

[Ulule]

Same for us, it seems like a complete bug from the API...

[filipporonco]

Great to know @Ulule, I've just notified the MTS support person that we're not alone, this should speed up the fix, I hope.

[filipporonco]

Hi @Ulule , I guess you've opened a MTS support ticket yet.
If not, please do it asap, the person who I'm talking about this issue told me that the more we are opening tickets on this, the more are the chances the engineers take this in charge quickly. If you can send me your ticket number I can pass it to the person who's managing this issue to merge our requests and have the chance to speed up the process.

Cheers, Fil.

[pawelnowak1]

We have also this error. 

Ticket already created.

[filipporonco]

@MTS_Ciaran @angelleye can you please pass this issue to the tech team?
It is completely blocking and as you can see here and on stack overflow is involving several businesses: https://stackoverflow.com/questions/57973086/paypal-adaptive-payments-unsupported-country-code-error...

Thanks, Fil

[MTS_Justin]

Hello,

We're aware of this issue and the relevant teams have been notified to investigate the cause and provide a solution.

If you wish to be notified about when this issue has been resolved, please submit a support ticket to us.

Apologies for any inconvenience.

Thanks !

[filipporonco]

Good to hear Justin.
We're totally blocked by this.
Thanks for the feedback, we've already opened a ticket to MTS but we'll greatly appreciate if you can report when this is fixed and an idea of the time it will take, just to give our user feedback on this on our hand.

[MTS_Justin]

Hello,

I don't have a time-frame to share at the moment, the responsible team has been notified and requested to review the issue and provide a solution as soon as possible.

The issue is being treated with the highest priority due to the potential impact.

I'll revert back here and provide an update once the issue has been resolved.

Again, apologies to anyone impacted by the issue.

Thanks !

[filipporonco]

Thanks Justin.
Just a question: why there's no evidence of this at all in the paypal status website?
Nor in the APIs tab, nor in the History tab. Shouldn't be there too?