2Step verification code, the phone number is old

kynga
Contributor
Contributor

I can not log in to my account. PayPal asks for 2Step verification but it can only send a text or call the phone number, but the phone number is my old number, which I can not use anymore so I can not get the verification code.

I contacted PayPal on Facebook and through e-mail but they send automatic messages back which do not help. I changed my password but still need verification code.

How can I talk to a PayPal colleague, who can help me to change my phone number?

 

Security verification Login problems 2step verification I can't pass the security control because I changed phonenumber. 

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2 REPLIES 2

webkoti
New Community Member
Same problem here. Need to Access My account but I changed my phonenumber recently and can't change My phonenumber to current.
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Heatz92
New Community Member
I’ve tried calling Tried Facebook messenger Cant get on the phone to a actual human Absolutely **bleep** service
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