Printing postage labels (Royal Mail)

[logsy]

Getting the following error message
Unable to print the requested postage label at this time. The following error occurred.

The dimensions entered are not supported for the package of your choice, please correct the dimensions to proceed.

[75gramman]

Not seen this one before. Usually I print direct from Ebay, but I have 2 accounts and for whatever reason that doesn't work on my older (less busy) account.

I know the new Ebay direct system takes the item weight from a drop down menu deep down in the listings template, but the item I'm trying to post is very small and I've certainly never entered it as anything other than a LARGE LETTER.

Not sure how I'm supposed to complete my post run in time with this error, other than printing direct from Royal Mail, which is a massive pain as each address has to be pasted over.

[algaeholics]

I'm also getting the same error when trying to send client orders that WooCommerce (through WordPress) has automatically generated.

[75gramman]

I'm just going to try again tomorrow. There's a time when you have to get everything else in the post!

But on the Ebay dispatch tab, I just get "payment error" - the card is fine because they've been taking my monthly fees from it no problem 😞

[PupCakes]

I have just spoken with the call centre and they have advised it is an error between RM an Paypal , RM are working to reslove the issue an aim for it to be back up an running in the next 48hours

[Scudders]

10th September today and I was still experiencing this issue. Fingers crossed it is resolved tomorrow, tis one of the biggest reasons for me to be using Paypal.