Why can’t I reply to PayPal’s text?

[NatChos2]

I’ve sent a payment to my husband and PayPal have text me: [PayPal] Did you pay £400.00 GBP to DAVID <removed> on 13 February 2020? Please reply 1 if yes or 2 if no. [Reply needed] I have tried texting back 1 to confirm but it just will not send. Says ‘Not Delivered’ in red beside my attempt. I can send other texts. Help! Please.

[Nctall]

@NatChos2 

Sometimes this is just an issue with paypals websites and sometimes browsing cookies, I do apologize that you are experiencing this issue. What I would recommend you do is either open a chat with paypal (if you are able to type in it) or contact paypal using one of the other methods listed here (I recommend calling).

If I was able to assist you please leave a kudo. Thank you.  

[PayPal_Olivia]

Hi @NatChos2,

I'm sorry to hear that you're unable to reply to the text you received to check on a payment that you made. If you are unable to send this particular text, it is possible that you do not have texting to short numbers enabled with your mobile service plan. 

Texting back is completely optional. If you actually made the transaction, you can forgo any action. If you did not make the transaction, you can always report unauthorized activity via the Resolution Center.

I hope this helps!

Olivia