Paypal Debit Card says insufficient funds

TheGreatBoots
New Community Member

Hello, I have a paypal debit card that I have activated and used awhile ago. I also have funds in my paypal balance, however when I try to use it at a store it gives me an "insufficient funds" error. Some information:

 

  • The card is not expired
  • The card is linked and visible on the left panel titled "Banks and cards"
  • I've used the card before
  • I have money in my paypal balance

If anyone has any solutions please let me know.

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1 REPLY 1

Oregon11
Advisor
Advisor

@TheGreatBoots

 

This is in reference to the PayPal PrePaid debit card?

 

If so, you need to transfer funds into the PrePaid card account to use the card in stores, and as the funding source for payments. You're PayPal Balance wont fund the PrePaid card directly. You can fund the card account from your linked PayPal account. 

 

Here is a PayPal link with details on adding funds into the card account.

 

https://www.paypal.com/us/smarthelp/article/how-can-i-get-and-add-money-to-a-paypal-prepaid-masterca...

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