Credit card payment error in woocommerce

[Plantatree]

Hi!

I have a woocommerce site where I use this plugin to connect PayPal: https://wordpress.org/plugins/pymntpl-paypal-woocommerce/. We prefer payments without PayPal account (directly pay with Credit / Debit card in our shop), but we noticed that sometimes (approx. 2/4 times) our shop force redirect users to PayPal and make purchase on their platform (we can add our debit card details in our shop, click on pay and instead of 2FA security popup, the shop redirects to PayPal checkout and we have to add all our details again). Guest checkout is turned on in our PayPal business account.

I don't know it is connects to this, but we have just noticed a couple of errors on developer console on our API integration apps. All error codes related to this: 422 - PAYER_ACTION_REQUIRED - "The requested action could not be performed, semantically incorrect, or failed business validation.".

Do you encountered such a behaviour? How can we ensure that everyone can pay via credit / debit card just in our online store without redirection to PayPal?

[MTS_John]

Hi @Plantatree,

Thank you for posting to the PayPal community, and for providing that link to your plugin.

This plugin is developed and maintained by 3rd party developers outside of PayPal. The error you are describing could be related to several things: 422 - PAYER_ACTION_REQUIRED - "The requested action could not be performed, semantically incorrect, or failed business validation." I suspect it could be related to 3DS authentication, but please create a PayPal Merchant Technical Support (MTS) ticket via the following URL to help us gather more information and identify the root cause of the issue: https://www.paypal.com/mts. Please ensure that you provide detailed information and any errors you are experiencing when submitting the ticket.

Sincerely,
John
PayPal MTS

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